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High-level solution design for MyDesk and AgentsOS — the two platforms operated by Ifusion Pty Ltd t/as Digital Response. Both share the same enterprise-grade patterns for tenant isolation, and both can be hosted on Azure, on customer-owned infrastructure, or on another cloud provider.
Multi-tenant AI business operating system: quote-to-cash, portals, and live BI on a single shared codebase with per-tenant data and brand isolation.
| Layer | Implementation |
|---|---|
| Presentation | Blazor Server + MudBlazor, per-tenant dynamic branding loaded from PlatformSettings |
| Application | .NET 10 multi-tenant services; all business logic scoped by CompanyId |
| Data | SQL Server with CompanyId foreign key isolation on every tenant-owned table |
| Integration | Two-way sync connectors for MYOB, Xero, and QuickBooks, plus bank feed reconciliation |
| AI | Azure AI Foundry for quote pricing intelligence, the AI Assistant, and document extraction |
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Governed AI agents executing real workflows — order entry, quoting, chasing — with human-in-the-loop approvals and a full audit log on every action.
| Layer | Implementation |
|---|---|
| Orchestration | Agent Runtime Core drives the task/state machine and tool-calling loop for each workflow |
| Guardrail | Policy engine enforces action allowlists, spend limits, and routes high-impact actions to human approval |
| Connector | Registered connectors to MyDesk, MYOB/Xero/QuickBooks, email, calendars, and custom REST APIs |
| Model Gateway | Azure AI Foundry primary, with pluggable alternate model providers per deployment |
| Audit | Immutable, replayable event log of every prompt, tool call, decision, and approval |
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Both platforms are built on portable, cross-platform infrastructure. Azure is our recommended and most-deployed model; on-premises and other-cloud options exist for customers with specific residency, compliance, or infrastructure requirements.
Azure Container Apps / App Service for compute, Azure SQL Database for data, Azure AI Foundry for model inference, Azure Key Vault for secrets, Azure Front Door for edge delivery, and Azure Monitor / Log Analytics for observability. Primary data residency in Australian Azure regions.
Windows Server + IIS with SQL Server on customer-owned infrastructure. AgentsOS can run air-gapped or with a private endpoint back to a governed model provider, for customers whose compliance regime requires it.
.NET 10 is cross-platform and containerised, so the same deployment runs on AWS (ECS/Fargate + RDS SQL Server) or GCP (Cloud Run + Cloud SQL) with the model gateway swapped to a provider-native or third-party AI service.
CompanyId foreign key on all tables ensures tenant data never crosses boundaries.
Per-tenant dynamic branding loaded from PlatformSettings on each request.
Separate IIS applications with dedicated bindings per tenant platform.
Agent memory, connector credentials, and audit logs are scoped per tenant and never shared.
Full network diagrams, data flow maps, and disaster recovery runbooks are available to enterprise customers under NDA.